FAQ

1. How to place an order?

You can browse our site, choose the furniture you like, and then click "Add to Cart" to go to the checkout page. On this page, fill in your shipping information, choose a payment method, and confirm your order. Once payment has been made, we will process your order and deliver it to you as soon as possible.

2. Can I cancel or change my order?

If your order has not been shipped within 48 hours, you can contact our customer service to cancel or change your order. Once the order has been shipped, it is no longer possible to modify or cancel it, but you can make a return according to our Return and Exchange Policy.

3. When will my order be delivered?

In general, we process orders within 1-3 business days after confirmation. The delivery time is usually 5-10 business days. The exact time may vary depending on your region. After confirming your order, you can track the status of your delivery using the tracking number provided.

4. What should I do if my furniture is damaged or incomplete?

If the furniture received has any damage or missing parts, contact our customer service immediately. We will offer you a refund, exchange or other suitable solution. For prompt processing, please provide photos of damaged or missing parts.

5. Do you offer returns or exchanges?

Yes, we offer a 30-day return and exchange service. Conditions include: unused furniture, in good condition and accompanied by proof of purchase. Please see our Return & Exchange Policy for more details.

6. What payment methods are accepted?

We accept several payment methods, including Visa, MasterCard, as well as other secure payment methods to ensure that your transactions are safe.

7. Do you offer installation service?

Most of our furniture requires assembly by the user. You can easily assemble them by following the provided manual. If you want a professional installation service, contact our customer service team for information on the options available.

8. How do I contact customer service?

For any questions or assistance, you can contact our customer service:

Address: 1310 Sherrye Dr APT C, Plano, Texas 75074, United States
Tel: +1 (214) 248-7625
E-mail: info@formatliving.com
Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central European Time, CET)

9. Is your furniture environmentally friendly?

We are committed to offering high-quality and environmentally friendly furniture. Some of our products are made from sustainable materials and undergo strict quality controls to meet European environmental standards. If you have any questions about the eco-friendly aspect of a product, contact us for more information.

10. How do I track my order?

After your order has been shipped, you will receive an email with the tracking number. You can use this number on the carrier's website to track the status of your delivery. If you have any questions, you can also contact our customer service.